24 Hr Emergency Service
(563) 556-4442

Accessibility Statement

Effective date: June 14, 2026 Last updated: June 14, 2026

The Locksmith Express is committed to making locksmithexpress.com accessible to as many people as possible, including people with disabilities. This statement describes the steps we take, the standards we follow, known limitations, and how to contact us if you encounter a barrier.

1. Our Commitment

We treat web accessibility as an ongoing responsibility, not a one-time project. We aim to design and build pages that:

  • Work with a keyboard only (no mouse required);
  • Work with common screen readers and other assistive technologies;
  • Have sufficient color contrast and clear, readable typography;
  • Behave predictably and recover gracefully from user errors;
  • Respect operating-system preferences for reduced motion, increased text size, and high contrast.

When we add or change features, accessibility is part of the design and build, not an afterthought.

2. Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the standard used in the United States as the working benchmark for compliance with the Americans with Disabilities Act (ADA) and Section 508, and in the European Union under EN 301 549.

Current status: Partial conformance. The site has been audited against WCAG 2.1 AA using automated tooling (Deque axe-core and HTML_CodeSniffer via pa11y), with all issues those tools identified remediated. We have not yet completed a full independent third-party audit with manual screen-reader and keyboard testing across every page and component, so we describe our conformance as partial.

3. Technologies and Standards

This site is built with standard, accessibility-supported web technologies:

  • HTML5 (semantic landmarks, headings, labels, and ARIA where needed)
  • CSS (responsive layout; respects prefers-reduced-motion and prefers-color-scheme where applicable)
  • JavaScript (used for the cookie banner, mobile navigation, dropdown menus, and the contact form — all features that work without JavaScript also degrade gracefully)

The site is tested to work with current versions of Chrome, Firefox, Safari, and Edge, and with the following assistive technologies on a best-effort basis: NVDA, JAWS, VoiceOver, and Windows Narrator.

4. Specific Accessibility Features

  • Keyboard navigation: all interactive elements (links, buttons, form controls, dropdown menus, the cookie preferences modal) are reachable and operable with a keyboard. Submenus open with Enter or Space and close with Escape.
  • Visible focus: focused elements display a high-contrast outline so keyboard users can see where they are on the page.
  • Form labels: every form field has a visible label associated by for/id, plus inline error messages for invalid entries.
  • Color contrast: body text and interactive elements meet the WCAG 2.1 AA contrast ratio of at least 4.5:1 against their backgrounds (3:1 for large text).
  • Color independence: links inside body text are distinguishable by underline as well as color, in line with WCAG 1.4.1.
  • Decorative imagery: images that carry no information (such as the dropdown caret and contact-page icons) are marked with aria-hidden="true" or implemented as CSS so screen readers skip them.
  • Page titles and structure: each page has a unique, descriptive <title>; headings are used in logical order; landmarks (<header>, <nav>, <main>, <footer>) are used so users can jump between sections.
  • Cookie consent UI: the consent banner and preferences modal are keyboard-accessible, focus is trapped within the open modal, Escape closes it, and focus returns to the element that opened it.
  • Reduced motion: users who set “reduce motion” at the OS level see banner and switch animations disabled.

5. Known Limitations

We are open about what is not perfect. The following are known limitations that we are working to improve:

  • Embedded Google Maps: the map on our Contact page is an embedded <iframe> from Google Maps. We provide a meaningful title attribute on the iframe, but we cannot audit or change the accessibility of the map’s internal content. As a fully accessible alternative, our address, phone number, and hours of operation are listed in plain text on the same page and in the site footer of every page.
  • Third-party fonts: we use Google Fonts (Oswald, Open Sans), which are loaded from fonts.googleapis.com. If those servers are unreachable, the browser falls back to system fonts — pages remain readable.
  • Older blog posts: content authored years ago (in our /posts/ archive) may contain imagery without optimal alternative text or links without ideal descriptive text. We remediate these as we audit each post; please contact us if a specific post creates a barrier and we will prioritize fixing it.
  • Downloadable PDF — “10 Ways to Secure Your Home or Business”: this free guide is linked from our home page. It was authored in 2017, before our current accessibility practices, and has not yet been verified for tagged-PDF accessibility (logical reading order, image alt text, document language, etc.). As an accessible alternative, we are happy to provide the same content over the phone, in an HTML web page, or in another format on request — please call (563) 556-4442 or use the contact form and write “Accessible Guide” in your message. We will retag or replace the PDF as part of our next remediation cycle.

6. Assessment Approach

We assess this site’s accessibility using:

  • Self-evaluation by our development team during every change;
  • Automated scanning with Deque axe-core (WCAG 2.1 AA ruleset) and HTML_CodeSniffer via pa11y, run against the full built site;
  • Manual review of keyboard navigation and ARIA states for changed components;
  • User feedback received via the channels in the next section.

We do not currently engage a third-party accessibility auditor. We may do so as the site grows or as our customer base requests it.

7. Feedback — Report an Accessibility Barrier

We welcome feedback on the accessibility of this site. If you encounter a barrier or have a suggestion, please contact us — we will do our best to respond within two business days and to resolve the issue or provide the information you need in an accessible format.

  • Phone: (563) 556-4442
  • Mail: The Locksmith Express, 450 Central Avenue, Dubuque, IA 52001
  • Web form: /pages/contact-us/ — please write “Accessibility” in the subject or first line so it routes correctly.

When you contact us, it helps if you can include:

  • The page (URL) where you encountered the issue;
  • A short description of what happened and what you expected;
  • The device, browser, and any assistive technology you were using.

If you need to obtain locksmithing services and cannot complete the contact form for any reason, please call us directly — we serve customers by phone every day and our 24-hour emergency line is always staffed.

8. Formal Complaints

If you have raised an accessibility concern with us and are not satisfied with our response, you may also file a complaint with the U.S. Department of Justice’s Civil Rights Division: https://www.ada.gov/file-a-complaint/

9. Changes to This Statement

We will update this statement as the site changes and as we complete further audits. The “Last updated” date at the top of this page reflects the most recent revision.